Technical support
Technical support is the cornerstone of all our offers.
Based on a unique system combining AI, conditional algorithms, and human interventions, it is endorsed by 100% of our clients: https://ie.trustpilot.com/review/scalarx.com
It is available 24/7 through a dedicated dashboard, and non-premium emergency phone numbers are also available 24/7 for major and critical incidents.
A dedicated Telegram group for each client is available upon request, as a supplement.
The average response time on the emergency line is less than 60 seconds.
The average resolution time for a major or critical incident within the operational scope is less than 15 minutes.
Hardware
ScalarX only selects infrastructure and service components that comply with its SCI standard (redundancy, reliability, security).
Monitoring
ScalarX uses a decentralised supervision and alert system associated with an international trusted third party (SolarWinds)..
Managed services
ScalarX uses a unique approach combining humans, conditional algorithms and AI to deliver exceptional quality.